Privacy Policy

Information We Collect

We collect information you choose to provide and information that helps us operate, secure, and improve the service.

• Email address.
• Name, if provided.
• Account and community profile information, such as your display name, selected avatar, biography, home port, favorite ship, membership tier, and account join date.
• Cruiser Lounge content you submit, including discussions, replies, reactions, reports, and uploaded images.
• Cruise details you choose to associate with Lounge content, such as a sailing, ship, casino offer, upgrade categories, upgrade cost, savings, win date, and how you discovered an opportunity.
• Notes, support messages, comments, or feature requests you choose to submit.
• Website and product activity, such as browser type, device information, pages and discussions viewed, searches, selected categories, clicks, reactions, roll-call membership, read status, and general analytics.

How We Use Your Information

We use collected information to communicate with you and improve Royal Offer Hub.

• Create and operate your Royal Offer Hub account.
• Send product and account updates.
• Respond to questions or support requests.
• Improve our website, features, and user experience.
• Send important service announcements.
• Operate the Cruiser Lounge, display member profiles and submitted content, maintain roll calls, and provide community rankings and insights.
• Review reports, enforce our Terms, prevent abuse, protect users, and keep the service secure.

Cruiser Lounge Visibility

The Cruiser Lounge is a shared community area. Your display name, avatar, membership tier, account join date, optional biography, home port, favorite ship, posts, replies, reactions, uploaded images, and cruise details you intentionally attach to a post may be visible to other signed-in members. Lounge administrators and moderators may also review reported or hidden content and report details. Do not post booking numbers, travel documents, financial information, precise location information, or personal information about another person without permission.

Community Activity and Moderation

We record Lounge activity such as discussion views, searches, clicks, reactions, roll-call membership, and the time you last visited certain community areas. We use this information to provide unread indicators, operate community features, understand engagement, produce aggregated insights, investigate reports, moderate content, and prevent misuse.

Cruise Line Accounts

Offer Hub does not require cruise line login credentials to use the website or create an account.

Cookies and Analytics

We may use cookies or similar technologies to improve website performance, remember preferences, analyze website traffic, and understand how visitors use the service.

Third-Party Services

We may use trusted third-party providers for website hosting, authentication, database and file storage, analytics, payment processing, email delivery, and error monitoring. These providers receive information as necessary to perform services for us. We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, and security of Royal Offer Hub, our users, or others.

Data Retention

We retain account, community, moderation, and activity information for as long as reasonably necessary to provide and secure the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type. Content removed from public view may be retained for a limited period for moderation, security, backup, or legal purposes. Information may also remain in aggregated or de-identified form that no longer reasonably identifies you.

Data Security

We take reasonable measures to protect your information. However, no online service can guarantee absolute security.

Your Choices

• You may unsubscribe from marketing emails at any time.
• You may update certain account and Lounge profile information from your account settings.
• You may delete your own Lounge posts or leave a roll call where those controls are available.
• You may request access to, correction of, or deletion of your personal information by contacting us. Some information may be retained where permitted or required by law, for security and moderation, or to protect the rights of others.
• Depending on where you live, you may have additional privacy rights. We will not discriminate against you for exercising an applicable privacy right.

Age Requirement

Royal Offer Hub is intended for individuals 18 years of age or older. Because the service includes cruise pricing and casino offer tools, it is not intended for use by minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.